Frequently asked questions
Are shipping charges included in price?
We offer free standard shipping all across India, with delivery typically taking 4–6 business days. If you wish to opt for express delivery, please contact our team before placing your order. Additional charges may apply for faster shipping options.
What should I do if my order is delayed?
If your order is delayed, please reach out to our team via live chat or email with your order ID, and we’ll be happy to assist you and provide an update as quickly as possible.
What is your return policy?
Due to the personal and hygienic nature of fragrances, we do not accept returns or exchanges once a product has been opened or used. This policy helps ensure the quality, authenticity, and safety of every fragrance we deliver to our customers. We kindly encourage you to review product details carefully and choose your fragrance thoughtfully before placing an order.
However, if your order arrives damaged, broken, or incorrect, please contact our team via live support or email with your order ID and clear images of the issue. We’ll be happy to assist you and work toward a suitable resolution.
Are your fragrances unisex?
Yes, all of our fragrances are thoughtfully crafted to be unisex, designed to suit all genders equally. Each scent is balanced with a harmonious blend of notes that offer a subtle mix of masculine depth and feminine elegance. They are moderately strong, making them versatile, refined, and suitable for anyone who appreciates a well-rounded, modern fragrance.
Is your packaging gift-ready?
Absolutely — gift-ready packaging is at the heart of our brand. Unlike most fragrance brands, where premium packaging is reserved only for larger bottles, every one of our fragrances, including smaller sizes, comes in a specially designed hamper.
In addition, we offer exclusive gifting options crafted to make special occasions truly unforgettable. Each package can be enhanced to deliver a luxurious unboxing experience—elegant to unwrap, beautifully presented, and ready to gift. You can also personalize your order with custom gift cards and added touches, making every detail meaningful. Whether it’s a celebration, a special occasion, or a heartfelt gesture, our fragrances are designed to be as memorable to receive as they are to wear.
Are your fragrances suitable for sensitive skin?
Our fragrances are crafted using high-quality, rare ingredients sourced from around the world and are made with natural oils, without harsh chemical additives. This makes them a gentle and skin-friendly choice, even for those with sensitive skin, while delivering a refined and lasting scent experience.
How can brands or creators collaborate with you?
We’re open to collaborations with creators and brands of all sizes, from emerging voices to established names. If you’re interested in working with us, simply reach out via Instagram, email, or our website, and our team will be happy to explore collaboration opportunities together.
Do you offer wholesale pricing?
Yes, we offer special pricing and curated bundles for bulk and gifting orders. We also create custom gifting solutions for events, ceremonies, and special occasions. To learn more about our wholesale pricing and offers, please contact us via WhatsApp or email, and our team will be happy to assist you.
How can I contact customer support?
You can reach our customer support team through three convenient ways:
- Submitting a query via our website
All these options are available on our Contact page, and our team will be happy to assist you promptly.