Privacy policy
Vantessio operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Vantessio is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with the Services and as permitted by applicable law, we may collect or process the following categories of personal information:
• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Financial information, including credit card or debit card details, payment method, transaction details, and payment confirmations.
• Account information, including your username, password, preferences, and account settings.
• Transaction information, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
• Communications with us, including information you provide when contacting customer support.
• Device information, including IP address, browser type, device identifiers, and network information.
• Usage information, including how and when you interact with or navigate the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you when you create an account, place an order, contact us, or otherwise provide information.
• Automatically through your use of the Services, including through cookies and similar technologies.
• From service providers who collect or process information on our behalf.
• From partners or other third parties, where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
To provide and improve the Services
• To process payments and fulfill orders.
• To create, maintain, and manage your account.
• To arrange shipping, returns, and exchanges.
• To remember preferences and personalize your shopping experience.
• To enable product reviews and customer interactions.
Marketing and advertising
• To send promotional communications via email, SMS, or other channels.
• To show advertisements based on your activity on our website or other platforms.
Security and fraud prevention
• To authenticate accounts and secure transactions.
• To detect, prevent, and investigate fraudulent or malicious activity.
• To protect the safety and integrity of our Services.
You are responsible for keeping your account login details confidential.
Communication
• To respond to inquiries and provide customer support.
• To maintain our business relationship with you.
Legal obligations
• To comply with applicable laws and regulations.
• To respond to lawful requests from government or regulatory authorities.
• To enforce our Terms, policies, and protect our legal rights.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information in the following circumstances:
• With Shopify, payment processors, shipping partners, analytics providers, and other service providers that help operate our business.
• With marketing and advertising partners to provide targeted promotions and advertisements, in accordance with their own privacy policies.
• When you request or consent to such disclosure, including through delivery services or social media integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger, restructuring, or sale of assets.
• To comply with legal obligations, respond to lawful requests, or protect the rights, safety, and security of Vantessio, our customers, or others.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, tailor, and improve the Services
• To provide you with our Services and fulfill our contractual obligations to you.
• To process payments and complete purchases.
• To fulfill, ship, return, or exchange orders.
• To remember your preferences and items you are interested in.
• To send notifications related to your account or orders.
• To create, maintain, and manage your account.
• To enable you to post reviews or feedback.
• To personalize your shopping experience, including recommending products based on your activity.
• To analyze and improve the quality and performance of our Services.
Marketing and advertising
• To send marketing, promotional, and advertising communications via email, text message, or other permitted channels.
• To show you advertisements for products or Services on our website or other platforms, including ads based on your browsing, purchase history, or cart activity.
Security and fraud prevention
• To authenticate your account and protect it from unauthorized access.
• To provide a secure payment and shopping experience.
• To detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.
• To protect public safety and the integrity of our Services.
• If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or access details with anyone.
Communicating with you
• To respond to inquiries and provide customer support.
• To communicate with you regarding orders, services, or account-related matters.
• To maintain and improve our business relationship with you.
Legal reasons
• To comply with applicable laws and regulations.
• To respond to lawful requests from government authorities or law enforcement.
• To investigate, establish, or defend legal claims or proceedings.
• To enforce or investigate potential violations of our Terms, policies, or applicable agreements.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements, or regulatory obligations.
When we make changes, we will post the updated Privacy Policy on this website and revise the “Last updated” date. Where required by applicable law, we will provide additional notice of such changes.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures to protect your personal information; however, no security system is completely secure. As a result, we cannot guarantee absolute or “perfect” security.
Information transmitted to us may not be fully secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on various factors, including:
• Whether the information is required to maintain your account.
• Whether it is needed to provide our Services to you.
• Our legal, regulatory, and compliance obligations.
• The need to resolve disputes or enforce our agreements and policies.
We retain personal information only for as long as necessary for these purposes, unless a longer retention period is required or permitted by law.
